Air New Zealand named airline of the year, the world’s only safety and product rating website, has announced Air New Zealand as its Airline of the Year for 2020.

Air New Zealand is being honoured for the sixth time for its record-breaking performance, multi award winning in-flight innovations, operational safety, environmental leadership and motivation of its staff. These factors have stamped the airline as a clear industry leader.

The Airline Excellence Awards, judged by seven editors with over 200 years’ industry experience between them, combine major safety and government audits with 12 key criteria. The criteria include: fleet age, passenger reviews, profitability, investment rating, product offerings, and staff relations.

“In our analysis Air New Zealand came out number one in most of our audit criteria, which is an outstanding performance when it is up against carriers with more resources and scale,” said Geoffrey Thomas, the Editor-in-Chief of

“Air New Zealand’s commitment to excellence in all facets of its business starts at the top with outstanding governance and one of the best executive teams in aviation through to a workforce that is delivering consistently to the airline’s strategy and customer promise,” Mr Thomas added.

Air New Zealand Acting Chief Executive Officer Jeff McDowell says winning the award for a record sixth time is a testament to the efforts of the airline’s 12,500 staff who are focused on delivering a world class uniquely Kiwi experience to its customers every day.

Air New Zealand also won Best Premium Economy, while Singapore Airlines won Best First Class and Qatar Airways Best Catering and Best Business Class.

Elsewhere, Qantas won Best Domestic Airline Service and Best Lounges; Virgin Australia won Best Cabin Crew and Best Economy Class; Emirates won Best In-Flight Entertainment; Cebu Pacific won Most Improved Airline; and VietJet Air won Best Ultra Low-Cost airline.

Top Ten Airlines according to

  1. Air New Zealand
  2. Singapore Airlines
  3. All Nippon Airways
  4. Qantas
  5. Cathay Pacific
  6. Emirates
  7. Virgin Atlantic
  8. EVA Air
  9. Qatar Airways
  10. Virgin Australia

Article published 28th November 2019