USCIS website goes mobile

The United States Citizenship and Immigration Services (USCIS) has announced a series of enhancements to make its website and online products easier to use on mobile devices.

Visitors will now find and the Spanish site easier to read and use because the content automatically adjusts to fit the screen of a smartphone, tablet, laptop or desktop computer.

The agency’s move to mobile-responsive design includes the E-Verify program, as well as USCIS’ new digital assistant Emma.

“As technology progresses, digital platforms can no longer take a one-size-fits-all approach,” said USCIS Director León Rodríguez. “We listened to our customers. Significant numbers access our site and services through mobile devices. These changes will make a big difference in improving their online experience.”

About 30 per cent of visitors to the English site and more than 50 per cent visiting the Spanish site now use a mobile device.

The improvements announced include:

– Menu options now collapse for easier viewing on smaller screens or browser windows.

– Users will find it easier to access SAVE CaseCheck from mobile devices to check whether immigration status queries submitted by benefit-granting agencies are complete.

– Enhancements to E-Verify make logging in and viewing cases quicker and more efficient.  Many of these ideas came from customer submissions through the E-Verify Listens website. These include case creation screens that now replicate the order of fields on Form I-9.

These improvements are part of a USCIS commitment to use technology and innovation to meet the evolving needs of its customers, and a step toward a fully electronic immigration system.