FCO reveals oddest requests

The UK Foreign and Commonwealth Office (FCO) has released details of some of the oddest requests, demands and enquiries it has received from Brits abroad this year.

A total of 330,000 calls were taken by the FCO during 2019, with over 20,000 from people ringing to intentionally waste time or be abusive to staff members.

The ten oddest requests were as follows:

  1. A man rang to complain about the aeroplane food on the way to his holiday destination, asking the FCO to change him to a different airline for the return journey.
  2. A customer calling from Nigeria wanted to speak to the rapper 50 Cent and asked the British Consulate to share his phone number.
  3. A woman emailed to ask if she could buy 30 sheets of A4 paper from the British Consulate, as she couldn’t find any where she was in Texas.
  4. A caller rang to say they had left their headphones in their hotel room in France and asked if Embassy staff could pop round and see if they were still there.
  5. A couple thinking of moving to Portugal contacted the British Embassy to ask how removal companies got large items of furniture into small flats in Lisbon.
  6. A caller wanted to ask about getting British nationality for his son, who had recently been born overseas. He hoped the child would qualify for citizenship on the basis his parents were certain he’d been conceived in the UK.
  7. A man rang to provide a television for his friend who had been hospitalised in Australia because the one in his ward was broken.
  8. A woman rang from Qatar to ask how the FCO could help deal with a make-up artist for her wedding as she wasn’t happy with the service she’d received.
  9. A woman calling from Sweden had been invited to an event at Windsor Castle and wanted advice on what to wear for it.
  10. A couple in China who had engaged the services of a sperm donor wanted to know if FCO staff could verify the nationality of the sperm as British.

“While we can’t hand out famous rappers’ phone numbers, collect your lost property or advise on Windsor Castle’s dress code, our dedicated consular staff are there to help Brits who run into trouble when they’re abroad,” said an FCO spokesperson. “Read our travel advice before you go away, make sure you have appropriate travel insurance, and if you get into difficulty, you can call the nearest British Embassy, High Commission or Consulate.”

Article published 7th January 2019