Millions aided by online Canadian help centre

More than four million people have been helped by Citizenship and Immigration Canada’s (CIC) new online Help Centre since it was launched just six months ago, Citizenship, Immigration and Multiculturalism Minister Jason Kenney announced last week.

“The government is committed to improving service and the new online Help Centre is part of that plan,” said Minister Kenney last Friday. “People have questions about how to come to Canada and this new user-friendly and convenient Web tool provides the practical information that they need in a quick and effective manner.”


The new online Help Centre is part of a growing suite of online Web tools available on the CIC website. This includes the Come to Canada site, which helps potential immigrants to Canada determine the immigration programmes they may be eligible for. Also, the new interactive Living in Canada tool for newcomers helps them adjust to life in Canada and find services, including an interactive map that allows people to find settlement organizations in their area.

In addition, there are several CIC videos to guide applicants through the process, explain recent reforms and highlight immigrant success stories.

All these new tools are part of the Canadian government’s efforts to create a more responsive, user-friendly and efficient immigration process that benefits applicants, immigrants and Canadians alike.